A TMS affects multiple areas of a company and can create greater efficiencies
A transportation management system (TMS) is an obvious tool for the logistics team, helping to move freight faster, more cost-effectively, and more easily from start to finish. But it also impacts and improves multiple areas of a company by driving better efficiencies and opening up clearer visibility between departments.
These ripple effects of a TMS are oftenoverlooked benefits, but they’re especially important when making a business case for a TMS. Let’s examine just a few…
A TMS can have a significant impact on productivity and cost savings.
Increased automation means that headcount can be maintained or lowered; better visibility into truck loads and routing leads to better decision-making around cost; and fewer manual processes for payment and billing means there’s less room for human error and faster settlement.
Sales and Marketing
The flexibility and insight of today’s TMSs supports unique, data-driven marketing campaigns. For example, faster on-boarding than your competitors can lead to quicker cost savings after the sales cycle.
Higher quality services can be tailored to the complex needs of a customer. All of this leads to higher customer satisfaction rates and retention – essential metrics that support any effective sales or marketing effort.
The IT department can particularly benefit from a modern TMS. By fostering better data quality and transforming manual processes into automated ones, IT can more easily manage critical tasks like integrations and on-boarding processes. Plus, with a TMS that drives digital and configurable workflows, there are fewer requests for support help because the system is more intuitive.
A TMS can deliver significant efficiency gains throughout a company’s supply chain efforts, as a cloud-based TMS can back-connect to legacy non-cloud systems and enable you to connect all logistics processes into one, flexible, end-to-end process. A modern TMS also allows for more creative routing options that cut costs but deliver superior service levels – and a competitive differentiator.
A TMS is more than a tool for logistics! It drives clarity, automation, and it supports better quality data that can make all of your colleagues’ lives easier.